How to handle rejection in sales – 3 great ideas to overcome rejection

Sales is a profession where one has to go through countless rejections and if one is not careful it is possible that he or she may lose confidence, be low in self-esteem and may feel depressed. I have personally gone through all these phases in my career as a sales professional. It takes time, experience […]

Retail Customer Service – An all inclusive affair!!!

As a Retail Customer Service expert I have interacted with many brands and organizations in the retail industry who want their customer service standards to be second to none in their segment. Over a period of time the expectations of Indian customers seem to have rapidly grown in terms of the service expectation they receive […]

HOW USEFUL IS TIME IN OUR LIVES?

How many of us treat Time with the respect it deserves? Not many of us for sure. Though we understand that time does not wait for anyone we do not use it usefully. We waste time, while away time, consume time without even a second thought. Then we often say “ I don’t have time”! […]

WHAT IS THE DEFINING X FACTOR ? ATTITUDE, SKILL OR KNOWLEDGE???

  Many of us are confused about what is attitude and its significance in the DNA of an individual. We attach undue importance to skills & knowledge when it is the attitude of the person that makes them what they are. Attitudes are born and thereafter developed through thoughts. Skills & Knowledge can be learnt […]