Retail Customer Service – An all inclusive affair!!!

As a Retail Customer Service expert I have interacted with many brands and organizations in the retail industry who want their customer service standards to be second to none in their segment. Over a period of time the expectations of Indian customers seem to have rapidly grown in terms of the service expectation they receive […]

Retail Customer Service

How to make a great first impression with your walk in customer with these three fresh and revolutionary ideas? I used to train my sales force on the floor constantly and request them to use these techniques to make an impact and not worry about closing sales. What I found out was that a genuine […]

Retail @Demonetisation

The demonetization drive has completely changed the dynamics of shopping customer behavior in India over the last 3 weeks. Small and common businesses like the roadside tea wallah’s & grocery shops whom we used to take for granted have become a luxury overnight making us realize the impact of these developments in our lives. As […]

Switching to e-commerce?

Thinking of switching to online retail or e-commerce? Read these first and know the problems faced E-commerce is trending but what seems like a “low-investment-fast-growth” business idea to entrepreneurs might not be an accurate assumption. Treat this not as discouragement to start something new, but as a caution note from a person who has faced/seen […]

Online Retail- Threats & Opportunities

It’s very common nowadays to see empty stores with all materials decked up and waiting for consumers. This simple sight speaks a lot about the state of the Indian Retail Industry at the moment. This state of the Indian brick and mortar retail might be attributed to many factors, but one of major reason is […]

The Art of Running a Successful EOSS

The sale season is over and with it starts the incessant brooding about our decisions as retailers what went right and what went wrong during this EOSS for our brand. As a retailer I dread the EOSS as it purely cuts into our margins. But there are lots of positive also to an EOSS. It […]

E-commerce in India – Version 3.0?

  Flipkart‘s successful raising of $200 million (about Rs 1,200 crore) in its fifth round of funding could well mark the launch of version 3.0 for India’s still fledgling but rapidly maturing e-commerce activity. The timing of this announcement could not have been more propitious since till just before this event, there were growing legions […]

Differentiation- the key to success for modern Retailers

  A few weeks ago, taxis painted with familiar multi-coloured stripes waited at toll booths at entries to the city of Thane to ferry passengers for free to a newly-launched hypermarket. HyperCity, the Shoppers Stop-promoted grocery chain, had opened shop in a new mall. It had even advertised waiving of toll tickets for shoppers who […]

Mydala partners Tata Docomo for mCoupon service

Mydala, India’s largest mobile coupon provider today announced its partnership with Tata Docomo, the unified brand of Tata Teleservices Ltd to launch unique mCoupon service. This service will be a combination of push and pull based service where Tata Docomo GSM customers will be able to choose and see the deals of specific categories or […]

Labour laws, costly credit crumple garment exports

ROUGHLY a decade ago, India threw open garment production — until then the preserve of small scale industries (SSI) — to organised industry, hoping to make major headway in exports markets. But that was not to be. Blame the country’s inflexible labour laws, the clothing segment’s share in the country’s total textile and garment exports […]