Store 4.0 – reshaping the store for the digital customer

The retail industry is reshaping its strategies in the face of changing customer attitude and the advent of new technologies. Malls and big retails chains are focusing on constructing providing an integrated strong online and offline experience and inching towards Retail 4.0 experience. As a recent Deloitte research indicates, “The retail store is being re-imagined for the digital […]

3 Behaviors That Drive Successful Salespeople

Most people consider selling to be an art rather than a science: some people have it and some people don’t. But this leaves a lot of uncertainty in what is often a company’s most profitable department, and it makes managing a high-functioning sales force notoriously difficult. The prevailing thinking is that the amount of time […]

How to be a great retail manager

Having a retail manager job is something to be really proud of. But amongst your dancing and celebrations, part of you still might be nervous about your new management job. How do you be a good manager without appearing to be an embarrassing try-hard with the assertiveness of a doormat or an unapproachable dragon with the temper of an angry […]

GST brings pain, paperwork to India’s online sellers

Thousands of small merchants have been dropped from e-commerce sites because they can’t meet the new requirements under the goods and services tax (GST) regime. Photo: iStockphoto Bengaluru: India’s new goods and services tax (GST) regime is causing widespread headaches for small merchants and the e-commerce companies they work with. The GST, which went into effect […]

Future Retail to focus on core format of small and big stores

Future Retail, which is demerging its home retail and e-commerce home retail businesses into a single entity — Praxis Home Retail — would concentrate on core format of small store and big store retail from now on. “This is demerger of the home retail business. We are separating the speciality retail and would concentrate on […]

Bolstered by GST, robotics will usher in supply chains of the future

Ordered a silk sari for your mother’s birthday, only to receive it a week later than it was promised by the online seller? It would certainly be disheartening and ruin all the excitement of a surprise. Everyone may have gone through a similar experience sometime or the other while shopping online. We live in the […]

Enhancing in-store experience to attract and retain shoppers

Shopping has been around since ages, but today shopping is not simply aimed to fulfil needs, it turns out that shopping is more about relaxing, enjoying and combating stress. The term ‘shop till you drop’ throws light on the current enthusiasm for shopping. The retail garment chains are making certain that the experience in the […]

Rules may be eased to help e-commerce companies boost exports

NEW DELHI: To enable homegrown ecommerce players such Myntra, Snapdeal and a host of handicraft and garment platforms to expand their global footprint, India is looking to revamp the export framework governing overseas sales by them. The measures under consideration include a complete switchover to e-enabled filing systems and even doing away with the current […]

Be an Effective Retail Manager

How do retail managers learn to be effective? Unlike managers in some other industries, comparatively few retail managers have degrees in management. Nevertheless, they face a variety of challenges in a fast-paced, competitive environment. Key Challenges for Retail Managers A retail manager’s goal is to maximize productivity. This is tough. Store staffs likely include inexperienced, […]

Leveraging IoT to enhance retail customer experience

With the advent of digitization and technology, customer demands are going through a radical change. Enterprises are thus taking a leap, in order to adapt to the newer technologies which are not only faster and flexible in nature, but also helpful in creating a truly delightful customer experience. Similarly, with Internet of Things or IoT marking an […]