Retail Customer Service – An all inclusive affair!!!

As a Retail Customer Service expert I have interacted with many brands and organizations in the retail industry who want their customer service standards to be second to none in their segment. Over a period of time the expectations of Indian customers seem to have rapidly grown in terms of the service expectation they receive […]

The Art of Running a Successful EOSS

The sale season is over and with it starts the incessant brooding about our decisions as retailers what went right and what went wrong during this EOSS for our brand. As a retailer I dread the EOSS as it purely cuts into our margins. But there are lots of positive also to an EOSS. It […]